At Eau Paix Vie, we want you to love your purchase, so if you change your mind, we are happy to offer you an exchange or store credit as long as you meet the requirements. Please note we are unable to offer refunds and the purchase on all sale items is final.
Please contact us if you would like to return an item so we can issue you with an Exchange Form, which is required for the exchange. For your return we require that:
The item/s are returned within 14 days of receiving your order and with the Exchange Form
The item/s must be in original condition with all tags remaining in place, unworn, unmarked and undamaged
Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done
If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange unless deemed as a manufacturers fault - we can not exchange or refund for general wear and tear.
If your order qualified for free shipping, you will be charged the full shipping fee on your exchange
Unfortunately, we can not accept any returns/exchanges that do not meet these requirements. Please note that the cost incurred to return the item/s to us can not be refunded and return shipping fees must be covered by the customer. If you do not include a prepaid package as required, you will be invoiced a shipping fee or issued with a store credit. We do recommend obtaining tracking on your exchange, however you can send it however you prefer. No responsibility will be taken for lost packages where tracking has not been selected. Exchanges will be issued and shipped within 3 business days.
If your item was purchased through a store, and not Eau Paix Vie's own online store, ALL exchanges/refunds must be organised directly with that store. Eau Paix Vie accepts no responsibility for any issues in regards to the store you have purchased from.