AUSTRALIA: We offer regular and express shipping options for our Australian customers. Free tracked shipping is available on all Australian orders over $80.
INTERNATIONAL: Free express tracked international shipping is offered on all international orders over $150 AUD.
In order to keep international shipping costs down and provide more options for you, we have a standard shipping option, which does not include tracking ID or insurance. International shipping options are automatically available on checkout and include standard, tracked and express options. We do recommend tracked shipping, and express tracked shipping is offered complimentary to all orders over $150 AUD, and takes between 2-4 business days to most countries.
Our express international shipping comes with full tracking and delivery details and generally takes between 2-4 business days. Standard non tracked international shipping can take between 6-15 working days. Please note that we can not be held responsible for missing or delayed packages if you have not selected a registered/tracked or express option so we recommend each of these options including on exchanges, however still offer the standard option if you prefer.
CANADA: For all our Canadian customers, please note that due to an ongoing issue and delay with Canadian customs and Canada Post we are at present only offering express tracked shipping to ensure your delivery reaches you very quickly, in 2-4 days.
If you would like to add insurance to your international order we are very happy to do this for you, please email us and we can advise accordingly on costs.
If your package is undeliverable, we can not be held responsible for any return or shipping charges.To prevent this from happening, please check the tracking on your parcel, and you can also sign up for automatic delivery notifications.
Eau Paix Vie is not responsible for any duties or customs which may be applied in your country, or any delays that are out of our control, such as weather, customs issues, incorrect delivery address information and other unforeseeable reasons.
Please note if you qualified for free shipping and you return your item, the shipping fee will then be charged to you.
If you have any questions, any time, please feel free to get in touch - firstname.lastname@example.org